The Elburn & Countryside Fire Protection District (ECFPD) provides advanced life support at the site of a medical emergency and transports patients to appropriate medical facilities. Medical control is provided by physicians via voice communication on a 24-hour basis. Continuing education is administered every month. All EMS units are equipped with mobile computers and cellular communication. The EMS are proactively involved in injury prevention and health awareness programs targeted toward the community at large.

The ECFPD has provided Elburn and the surrounding community with excellent and unparalleled service to the citizenry. Each EMS unit is staffed with at least one certified or licensed medics and one EMT-Basic, who are trained, authorized, and monitored by Southern Fox Valley EMS System, overseen by an emergency care physician, who also serves as the ECFPD Medical Director. Initial paramedic training curriculum and annual Continuing Education is developed according to Illinois Department of Health guidelines and standards, and includes, but, is not limited to, Advanced Cardiac Life Support (ACLS), Pediatric Education for Pre-Hospital Professionals (PEPP), Pre-Hospital Trauma Life Support (PHTLS) and various other focuses.

  • Elburn Emergency Medical Services provide emergency service and care via the activation of listed ambulance crews and specialized teams, through the use of appropriate equipment, and as a result of the proper education and training which includes:  

    • 3 Advanced Life Support Ambulances.
    • 2 Advanced Life Support Engines.
    • All ECFPD Advanced Life Support vehicles are equipped with 12 Lead electrocardiogram (ECGs).
    • An operationally-based continuing education program that includes, but is not limited to, specialized instruction in emergency driving, the safe handling of concealed weapons and the use of proper lifting techniques.
    • A Special Medical Operations Team comprised of paramedics that are specially trained in Hazardous Materials, Weapons of Mass Destruction, and Tactical EMS situations requiring advanced skills and knowledge unique to the situation.
    • Specially equipped Paramedic Teams, with Basic and Advanced Life Support equipment activated for use of water or snow rescues.
    • A Paramedic Public Relations Team that provides safety education, children's education, public awareness, and career assistance to a variety of schools and organizations.
    • An EMS Supply Services facility that is staffed to oversee the purchase, receipt, distribution, maintenance, and subsequent replacement of all equipment and inventory necessary to attain full-functioning emergency response units.

    The administrative and supervisory structure for ECFPD includes:

    The Chief of EMS (Assistant Fire Chief), who is responsible for the development, dissemination, and adherence to operational and administrative policies, procedures and guidelines, staffing, scheduling, and operational adjustments of units and personnel. Other administrative duties include, but are not limited to, interface with city government and public and professional medical organizations, staffing, and operational oversight of the EMS and Communication Divisions, budgetary and related procedures, The EMS Administrative Chief (District Fire Chief), who is responsible for the receipt of public commendations or complaints related to services, investigative duties, billing questions and concerns, as well as interfacing with public and professional organizations.
  • Tri-Com Communication Dispatch Center

    Telephone calls from citizens requesting emergency services via the 911 emergency telephone system are routed to the Communication Dispatching Center.

    If you have any questions about this notice, please contact Matthew Hanson, Assistant Chief, Privacy Administrator, of our office at 630-365-6855.


    This notice describes the information privacy practices followed by our employees, staff and other office personnel.


    This notice applies to the information and records we have about your health, health status, and the health care and services you receive at this office.

    We are required by law to give you this notice. It will tell you about the ways in which we may use and disclose health information about you and describes your rights and our obligations regarding the use and disclosure of that information.


    For Treatment: We may use health information about you to provide you with medical treatment or services. We may disclose health information about you to doctors, nurses, technicians, office staff or other personnel who are involved in taking care of you and your health.

    For example, this includes such things as verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel (including doctors and nurses who give orders to allow us to provide treatment to you). It also includes information we give to other health care personnel to whom we transfer your care and treatment, and includes transfer of protected health information via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport.

    Different personnel in our office may share information about you and disclose information to people who do not work in our office in order to coordinate your care, such as phoning in prescriptions to your pharmacy, scheduling lab work and ordering x‑rays. Family members and other health care providers may be part of your medical care outside this office and may require information about you that we have.

    For Payment: We may use and disclose health information about you so that the treatment and services you receive at this office may be billed to and payment may be collected from you, an insurance company or a third party. For example, we may need to give your health plan information about a service you received here so your health plan will pay us or reimburse you for the service. We may also tell your health plan about a treatment you are going to receive to obtain prior approval, or to determine whether your plan will cover the treatment.

    For Health Care Operations: We may use and disclose health information about you in order to run the office and make sure that you and our other patients receive quality care. For example, we may use your health information to evaluate the performance of our staff in caring for you. We may also use health information about all or many of our patients to help us decide what additional services we should offer, how we can become more efficient, or whether certain new treatments are effective.

    Treatment Alternatives: We may tell you about or recommend possible treatment options or alternatives that may be of interest to you.


    We may use or disclose health information about you without your permission for the following purposes, subject to all applicable legal requirements and limitations:

    To Avert a Serious Threat to Health or Safety: We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

    Required By Law: We will disclose health information about you when required to do so by federal, state or local law.

    Research: We may use and disclose health information about you for research projects that are subject to a special approval process. We will ask you for your permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care at the office.

    Organ and Tissue Donation: If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate such donation and transplantation.

    Military, Veterans, National Security and Intelligence: If you are or were a member of the armed forces, or part of the national security or intelligence communities, we may be required by military command or other government authorities to release health information about you. We may also release information about foreign military personnel to the appropriate foreign military authority.

    Workers' Compensation: We may release health information about you for workers' compensation or similar programs. These programs provide benefits for work‑related injuries or illness.

    Public Health Risks: We may disclose health information about you for public health reasons in order to prevent or control disease, injury or disability; or report births, deaths, suspected abuse or neglect, non‑accidental physical injuries, reactions to medications or problems with products.

    Health Oversight Activities: We may disclose health information to a health oversight agency for audits, investigations, inspections, or licensing purposes. These disclosures may be necessary for certain state and federal agencies to monitor the health care system, government programs, and compliance with civil rights laws.

    Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose health information about you in response to a court or administrative order. Subject to all applicable legal requirements, we may also disclose health information about you in response to a subpoena.

    Law Enforcement: We may release health information if asked to do so by a law enforcement official in response to a court order, subpoena, warrant, summons or similar process, subject to all applicable legal requirements.

    Coroners, Medical Examiners and Funeral Directors: We may release health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death.

    Information Not Personally Identifiable: We may use or disclose health information about you in a way that does not personally identify you or reveal who you are.

    Family and Friends: We may disclose health information about you to your family members or friends if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family or friends if we can infer from the circumstances, based on our professional judgment that you would not object. For example, we may assume you agree to our disclosure of your personal health information to your spouse when you bring your spouse with you into the exam room during treatment or while treatment is discussed.

    In situations where you are not capable of giving consent (because you are not present or due to your incapacity or medical emergency), we may, using our professional judgment, determine that a disclosure to your family member or friend is in your best interest. In that situation, we will disclose only health information relevant to the person's involvement in your care. For example, we may inform the person who accompanied you to the emergency room that you suffered a heart attack and provide updates on your progress and prognosis.


    We will not use or disclose your health information for any purpose other than those identified in the previous sections without your specific, written Authorization. We must obtain your Authorization separate from any Consent we may have obtained from you. If you give us Authorization to use or disclose health information about you, you may revoke that Authorization, in writing, at any time. If you revoke your Authorization, we will no longer use or disclose information about you for the reasons covered by your written Authorization, but we cannot take back any uses or disclosures already made with your permission.

    If we have HIV or substance abuse information about you, we cannot release that information without a special signed, written authorization (different than the Authorization and Consent mentioned above) from you. In order to disclose these types of records for purposes of treatment, payment or health care operations, we will have to have both your signed Consent and a special written Authorization that complies with the law governing HIV or substance abuse records.


    You have the following rights regarding health information we maintain about you:

    Right to Inspect and Copy: You have the right to inspect and copy your health information, such as medical and billing records, that we use to make decisions about your care. You must submit a written request to Matthew Hanson, Assistant Chief, Privacy Administrator, in order to inspect and/or copy your health information. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other associated supplies. We may deny your request to inspect and/or copy in certain limited circumstances. If you are denied access to your health information, you may ask that the denial be reviewed. If such a review is required by law, we will select a licensed health care professional to review your request and our denial. The person conducting the review will not be the person who denied your request, and we will comply with the outcome of the review.

    Right to Amend: If you believe health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment as long as the information is kept by this office.

    To request an amendment, complete and submit a Medical Record Amendment/Correction Form to Matthew Hanson, Assistant Chief, Privacy Administrator. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

    a) We did not create, unless the person or entity that created the information is no longer available to make the amendment.

    b) Is not part of the health information that we keep.

    c) You would not be permitted to inspect and copy.

    d) Is accurate and complete.

    Right to an Accounting of Disclosures: You have the right to request an "accounting of disclosures." This is a list of the disclosures we made of medical information about you for purposes other than treatment, payment and health care operations. To obtain this list, you must submit your request in writing to Matthew Hanson, Assistant Chief, Privacy Administrator. It must state a time period, which may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper, electronically). We may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

    Right to Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for it, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had.

    We are Not Required to Agree to Your Request: If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

    To request restrictions, you may complete and submit the Request For Restriction On Use/Disclosure Of Medical Information to Matthew Hanson, Assistant Chief, Privacy Administrator.

    Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.

    To request confidential communications, you may complete and submit the Request For Restriction On Use/Disclosure Of Medical Information And/Or Confidential Communication to Matthew Hanson, Assistant Chief, Privacy Administrator. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

    Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive it electronically, you are still entitled to a paper copy. To obtain such a copy, contact Matthew Hanson, Assistant Chief, Privacy Administrator.


    We reserve the right to change this notice, and to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a summary of the current notice in the office with its effective date in the top right hand corner. You are entitled to a copy of the notice currently in effect.


    If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. To file a complaint with our office, contact Matthew Hanson, Assistant Chief, Privacy Administrator of the Elburn & Countryside Fire Protection District, 200 E. Route 38, Elburn, IL 60119, (630) 365-6855. You will not be penalized for filing a complaint.
  • All questions related to billing should be directed to Andres Medical Billing 847-577-8811.
  • Citizen/Customer Contact Point:

    Commendations, complaints, or other inquiries related to the provision of service by ECFPD personnel should be directed to the EMS Administrative offices at 630-365-6855. between the hours of 8:00 AM and 4:00 PM (Central Standard Time).